A number of Adele fans were left gobsmacked last night when the singer FaceTimed them to say sorry for cancelling her Las Vegas residency last minute.
Hundreds descended on Caesars Palace for what was supposed to be the opening night after shelling out thousands and jetting into the Sin City.
Tickets to see the British star — whose hits include Chasing Pavements, and Hello — were being sold for up to £20,000.
But in a tearful video Adele said the 24 gigs, together called Weekends with Adele, were on ice because Covid had hit her backstage team.
Instead the mum-of-one called some of the fans to say sorry, offer them free drinks tokens and encourage them to buy from the pop-up shop.
Speaking to one person she said: “I love you too, I'm so sorry and I can't wait to meet you, alright. Get your free bag – and you're not old enough to drink are you so you can't have that free drink token.
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“You're too young… Get your freebies and chat to anyone. Ask any of my team anything about the show, ask them anything about me, about the show.
“I designed that score myself, I bled and f**king sweated and cried into it. So just have fun to all the fans and I'm really sorry and it's really nice to meet you both.
“And I'm truly, truly like humbled at you two at your age. Please thank your mother from me.”
On another call, she said: “I'm letting myself be sad. I'm feeling really nice seeing you all there. Everyone keeps calling me. Where are you guys from? I love New York. I'm really sorry I'm not there.
“In the meantime, I can be with my son and be with Rich. Have you been to see the dresses and stuff?”
Tickets for the show cost $85 and Adele branded jumpers were being sold for around $100 (£73).
In one Instagram message, she wrote to a fan: “James it's Adele! I really am so sorry. If you're still here at 6pm, my store in the middle of the Caesars casino just outside the entrance to The Colosseum is opening up still.”
Adele later said she has the "best fans in the world" and thanked them for their support as she acknowledged the "graciousness and love" she had been shown in response to the unfortunate decision.
"I have the best fans in the world!" she wrote.
"Your graciousness and love tonight is overwhelming! Thank you."
Adele released her fourth album 30 in early November and her Las Vegas residency was due to begin at The Colosseum at Caesars Palace Hotel on January 21.
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