Are the problems on the Dear Deidre problem page real?
People ask this all the time and the answer is, yes, they are all real.
Does every reader who writes to you with a problem get a personal reply?
Yes. Every genuine problem will receive a personal reply, as long as I have a postal or email address to send it to.
Will you pass on my personal details to anyone else?
Your email or postal address will not be shared with anyone else and we will only use it to respond to the letter or email you send to us
Why don’t you print the names and addresses of people who write to you?
Problems are personal and private.
It helps people to read about the problems of others on the problem page and see the advice that I give, but they don’t need to know the identity of the reader and I never print this information.
What if people recognise me from the detail in my problem?
I understand that some problems could be recognised by people who know you.
That’s why I always change or take out identifying details before publication.
I may print your problem but your own mother, or husband, or wife, or boss wouldn’t know it was you.
What if I don’t want my problem printed on the problem page?
No problem. If you tell me that you don’t want your problem to be published I will always respect this.
If your letter has a particularly strong or moving story that I think it will help others to read, I may write to you and ask permission to print your problem – with all identifying details changed, of course.
If you say no, then it doesn’t go in. You will still receive a
Can I send my problem anonymously?
If you want to receive a response we obviously need a postal or email address to reply to you.
If you’re worried someone may read emails to your usual address, you can open a free email account with Gmail, Hotmail or Yahoo just for writing to me.
We do occasionally receive letters with no name or return address, begging that a reply to the problem be printed on the problem page.
I help where I can but I receive hundreds of problems each week and can only select a few for publication.
If you’re worried about receiving a reply at your home, it’s better if you can send me a ‘safe’ address of a relative or friend or neighbour.
Or you could send me an email from a friend’s computer or from a local library.
Do I have to pay to receive a reply?
No. There aren’t many things in life for free but my problem page service is
It’s a gift from The Sun to its readers.
Email me at [email protected], or write to Deidre Sanders, The Sun, London E98 1AX. Every problem gets a free personal reply, usually within 24 hrs on weekdays.
How soon will I get a reply?
Emails will generally get a reply within a couple of days, letters three or
What if my problem is urgent?
Letters and emails are scanned as they arrive to pick out really urgent dilemmas such as problem pregnancies, anyone feeling desperate or suicidal, anyone with a court case coming up, debt crisis, imminent weddings and any case involving violence or potential child abuse.
I’m worried you’ll laugh at my problem.
My team and I just want to help.
We’ll take your problem as seriously as you do yourself and give you the very best help that we can.
Can I write to you more than once?
If you have a worry, of course you can.
Life being what it is, it’s likely that you’ll need more advice down the line.
Many readers have been sharing their problems with me for many years, even several generations.
Will my emails always be answered by the same person?
If you’ve written in recently, then we will usually be able to pass your
problem to the member of the team who replied to you previously.
It’s not always possible however but all my team are hand-picked and trained and will send you a warm and helpful reply.
I read all the problems and replies, even though I can’t physically write every reply myself.
Can I write to you with medical problems?
Problems often have many causes and health worries of one kind or another will often be part of that picture.
If you tell me about a medical problem it will help me to understand the different pressures you are under.
But I’m not a medical doctor. If you are worried about your health then your first step should always be to seek face-to-face expert medical advice.
Similarly, I am not a substitute for seeking proper legal advice.
Do you ever get hoax letters?
You’d be surprised how easy it is to spot them!
I’m glad to say that we don’t get many, as they take up time which is needed more by those with genuine problems.
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